Cancellation Policy

Last Updated: July 11, 2026

Business Information

Welcome to Glowisha (https://glowisha.com/).

Glowisha is the consumer-facing brand and online store operated by KRISHNAM ENTERPRISE, a sole proprietorship registered in India.

Legal Proprietor: BHIMANI PARUL PRAVINBHAI

Trade Name: KRISHNAM ENTERPRISE

GSTIN: 24FEKPB5337E1ZR

Throughout this Cancellation Policy, the terms "Glowisha," "we," "our," and "us" refer to KRISHNAM ENTERPRISE, the legal owner and operator of glowisha.com

This Cancellation Policy explains how order cancellations are handled for purchases made through our website.

Our Cancellation Policy

At Glowisha, we understand that plans can change. We strive to make the cancellation process as simple, transparent, and customer-friendly as possible while ensuring timely order processing and fulfilment.

Before Order Processing

If your order has not yet been processed or dispatched, you may request cancellation by contacting our customer support team as soon as possible.

Cancellation requests can be submitted through:

📧 Email: support.glowisha@gmail.com

📞 Phone: +91 6355068030

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM

While we make every effort to process cancellation requests promptly, cancellation cannot be guaranteed once order processing has begun.

After Order Processing or Dispatch

If your order has already been processed or dispatched, cancellation may no longer be possible.

In such cases, you may refuse to accept the delivery at the time of delivery.

Once the shipment is returned to our warehouse and successfully verified, the cancellation will be processed in accordance with this policy and our Return, Exchange & Refund Policy.

Auto-Cancellation

Your order may be automatically cancelled under circumstances including, but not limited to:

  • Delivery failure.
  • Incorrect or incomplete delivery address.
  • Customer unavailable after courier delivery attempts.
  • Shipment returned by the courier partner.
  • Product becoming unavailable before dispatch.
  • Payment verification failure.
  • Suspected fraudulent transaction.
  • Any other operational or legal reason requiring cancellation.

Where payment has already been received, eligible refunds will be processed in accordance with our Refund Policy.

Circumstances Beyond Our Control

Delivery or order fulfilment may occasionally be affected by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Heavy rainfall
  • Cyclones
  • Earthquakes
  • Government restrictions
  • Public emergencies
  • Transport disruptions
  • Labour strikes
  • Technical failures
  • Other unforeseen events

In such situations, delivery timelines or order processing may be affected. Where an order cannot reasonably be fulfilled, we may cancel the order and process any eligible refund.

Refund Timeline for Cancelled Orders

For eligible cancelled orders:

  • Refunds are generally initiated within 2 to 3 business Days after:
    • cancellation is confirmed, or
    • the returned shipment is received and successfully verified (where applicable).
  • Once initiated, the refund usually reflects within 5 to 7 business days, depending on your bank or payment service provider.

Refunds for prepaid orders will be credited to the original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after the customer provides the required bank account details.

Please note that actual refund timelines may vary depending on your financial institution.

Cancellation of Combo or Bundle Orders

Partial cancellation of products included within combo offers, bundled products, or promotional packs is not permitted.

If cancellation is requested, the entire combo or bundle must be cancelled.

Orders Already Delivered

Once an order has been successfully delivered, it is considered completed and can no longer be cancelled.

If you wish to return an eligible product after delivery, your request will be handled in accordance with our Return, Exchange & Refund Policy, subject to the applicable eligibility conditions.

Business Identity

For transparency, Glowisha is the consumer-facing brand operated by KRISHNAM ENTERPRISE, a sole proprietorship registered in India.

All orders placed through https://glowisha.com/ are accepted, processed, packed, shipped, and supported by KRISHNAM ENTERPRISE.

Contact Us

For any questions regarding order cancellation or refund status, please contact us.

Brand Name: Glowisha

Operated By: KRISHNAM ENTERPRISE

Legal Proprietor: BHIMANI PARUL PRAVINBHAI

GSTIN: 24FEKPB5337E1ZR

Customer Support

📧 Email: support.glowisha@gmail.com

📞 Phone: +91 6355068030

Business Address: Parmeshwar Park Society, House No. 4, Sardar Nagar, Kosad, Surat, Gujarat – 394017

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM

Policy Updates

This Cancellation Policy should be read together with our Terms of Service, Privacy Policy, Shipping Policy, and Return, Exchange & Refund Policy.

Glowisha (operated by KRISHNAM ENTERPRISE) reserves the right to amend or update this Cancellation Policy at any time to reflect changes in business operations, legal requirements, or regulatory obligations. Any revisions will become effective upon publication on this website.

Nothing in this policy limits any rights available to consumers under applicable Indian laws. In the event of any conflict, the applicable legal provisions shall prevail.